Frequently Asked Questions

What should I include when sending my unit in for service?
Please send in all masks, cables, AC adapters, the calibration plate and any other accessories that need to be tested or calibrated to the unit.
Do I need to calibrate my unit everyday before I perform measurements?
Yes. You should calibrate to your standard before you perform your measurements. Most units will ask you to calibrate if you have not already.
How often do I need to send in my unit for calibration?
Konica Minolta suggests that you send in your unit for calibration yearly due to use of unit; degradation of white plate, etc.
What is the difference between Illuminant C and D65?
Both are standard daylight illuminants; C is the average of north sky daylight and D65 is the most commonly used illuminant representing noon daylight. Most of our units default setting is C.
What is a Colorimeter?
A colorimeter is an instrument used to measure light reflected or transmitted by a specimen. There are two general types of colorimeters commonly used - visit our website to learn more about functions of a colorimeter.
What is a Tristimulus Colorimeter?
A Tristimulus Colorimeter is an instrument used to measure quantities which can be used to obtain an approximation of tristimulus values. They are used only for measuring the color difference between two similar, nonmetameric samples. Visit our website to learn more about the Tristimulus colorimeter.
What is the best software to use with my unit?
Only you know what software is best for you depending of your system capabilities and what particular information you need to display.
If my unit came with a white calibration plate, do I need to send that in when I send my unit in for calibration?
All units are returned with either a Certificate of Calibration or a Certificate of Conformance, depending on the model.
What is the level of tolerance for my light meter?
Every light meter has a difference tolerance level. Please consult your manual or the certificate of conformance supplied with your unit for yours.
Is there any conversion methods for converting FCD values to LX and vice versa?
Yes there is but most of the light meters can measure in both LX and FCD. The conversion formula is as follows: 1 FCD = 10.76 LX.
Can I download my measurement data and if so; how easy is it?
Each unit has it own capabilities so consulting your owners manual might help. If you are still experiencing difficulty, our Technical support engineers will be glad to guide you thru the process.
What light source in Konica Minolta using to calibrate my light meter and is there any way to recreate that myself and calibrate it myself?
We use a N.I.S.T. (National Institute of Standards and Technology) certified tungsten filament lamp to calibrate our light meters and only a Konica Minolta certified Service center can calibrate our light meter.
What is daily instrument calibration?

Daily calibration is a procedure that is designed for the instrument operator to bring the instrument to a known state utilizing a factory supplied reference standard of traceable values.

The procedure for daily calibration is simple and straightforward. Two measurements are taken with the instrument, one measurement of a ceramic white standard with traceable values, and one measurement of absolute black.

The measurement of the white ceramic standard must always be performed with the standard that was assigned to the respective instrument. Each white standard is serialized and therefore easily paired with the correct instrument. The absolute black measurement, referred to as a 'zero calibration' or 'black trap measurement' can be performed by utilizing a special attachment for the instrument which absorbs all light (black trap, or zero calibration box), or by taking a measurement with nothing in front of the instruments measurement port for at least 3ft (open port black calibration). In either scenario the end result is the same in that no light will be reflected back into the instrument and therefore the measurement result will be of an absolute black.

Both the white standard reading and the absolute black reading are utilized by the instruments onboard processor to set the instrument to a known state of calibration.

How often should daily calibration be performed by the operator of the instrument?

Daily calibration of color measurement devices should be performed in the same environment and conditions as the measurements with the device will be taken. The instrument and its calibration standard should be given sufficient time to acclimatize to the environment where calibration and measurement will occur. Typically with stationary instruments a minimum interval that daily calibration should be performed is every 8 hours or every shift. However there are various cases where daily calibration should be performed more often such as:

  • If the environmental conditions of temperature and humidity change. The calibration process allows the operating environment to be taken into account to provide consistent results.
  • If the measurement mode of the instrument is changed, for example specular component, reflectance, transmittance, etc...
  • If the aperture size of the instrument is changed.

If you have any questions on calibration interval please consult the user's manual of the instrument or with Konica Minolta's team of application engineers, they can recommend the optimum calibration interval based on your specific measurement requirements. Keep in mind, daily calibration only takes a matter of seconds, so when in doubt, re-calibrate!

There are several important considerations when performing daily calibration of color measurement devices, they can be summarized as:

  • Ensure the white calibration tile is free from scratches, dirt, or fingerprints. Any debris or abnormality can affect the calibration of the device in question.
  • Ensure the white calibration tile is seated correctly to the instruments measurement aperture. Any angular misalignment can cause variation in the measurement of the calibration standard and introduce error.
  • Ensure you are utilizing the correct white calibration standard for your device.
  • For black calibration utilizing a zero calibration box ensure that the zero calibration box, or black trap, is free from dust and debris.
  • For black calibration utilizing an open port calibration, ensure that there is no objects in front of the instruments measurement port less than three feet, and do not place the measurement port facing toward a light source.
How often should I send in my CM-2600d for service?
Konica Minolta recommends sending the unit in once a year for calibration.
Why can’t my DP-400 communicate with my CR-400?
Make sure that the CR-400 is not in PC Mode. To take the CR-400 out of PC Mode, press the escape button.
How do I set my T-1 from lx to fc?
Turn unit off then remove Head from body and switch button from fc to lx.